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F.A.Q.

Customer Questions

How will I know when I have a sale?

We are factory direct sale , so everyday there will have sale

How Do I check in my cart ?

Once you have your selected items in your Cart, click the ‘Check Out’ button. You will  prompted to sign in to your account or to create an account. Next, choose your preferred shipping method  .  you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!

I've place my order , how long do i receive confirmation email

Usually take 24 hours , if you do not receive you order confirmation in 24 hours please contact us on :

[email protected]

Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped.

How long take to delivery ?

Standard free shipping to all countries takes 10-45 days.

European and America 10-30 days.

Seller F.A.Q.

Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder

Can I return a sale item?

There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. 

What is a Pre -Order?

A Pre – Order is the item used arrive back in stock within a certain timeframe. displayed under the description of a pre-order product.

Technical Problems

Do you have an APP?

We do not yet  have develop an APP for iPhone and Android  !but in the further future will develop an APP for ISO and Android mobile users! 

It looks like my card was charged twice. Why?

What you may be seeing is an authorization.  This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.

How can I search for items on the website

You are able to select a shopping category, such as Women, Men, Kids & Accessories, Home & Living or Beauty skincare . Unfortunately we do not have a search function for specific products  our website at this stage.